At Trekfit, we aim to provide complete satisfaction to our customers and merchants. This Return Policy outlines the conditions under which products can be returned or replaced.
1. Return Eligibility
Merchants may request a return under the following conditions:
The product received is damaged, defective, or not functioning properly.
The product received is different from what was ordered (wrong model, variant, or color).
The product has missing parts or accessories.
Note: Electric Vehicles (Scooters & E-Rickshaws) are returnable only in case of manufacturing defects.
2. Return Window
Merchants must raise a return request within 3–5 days of delivery.
Requests raised after the return window will not be accepted unless approved under special circumstances.
3. Condition of Returned Product
To qualify for a return:
The product must be in its original condition.
Original invoice, packaging, and accessories must be included.
No physical damage or tampering should be done by the merchant.
4. Return Process
Contact the Trekfit Support Team through email or phone.
Provide order details, issue description, and product images/videos.
Our team will review the request within 24–48 hours.
If approved, we will arrange a pickup or request the merchant to ship the product back.
After inspection, the return or replacement will be processed.
5. Replacement Policy
If the product meets return conditions, Trekfit will send a replacement unit within the stipulated timeline.
Replacement is subject to stock availability.
If the replacement is not available, merchants can opt for a store credit or refund (if applicable).
6. Refunds (If Applicable)
Refunds are applicable only for:
Wrong product delivered
Manufacturing defects that cannot be repaired or replaced
Refunds will be processed to the original payment method within 5–7 working days after inspection approval.
7. Non-Returnable Items
The following items cannot be returned:
Products damaged due to misuse or improper handling
Customized or specially ordered items
Used vehicles showing signs of wear and tear
Accessories installed permanently on vehicles